Nexoni Return Policy

Effective Date: December 11, 2024

At Nexoni, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return policy.

1. Return Eligibility

You can return any item within 30 days of receiving it, provided the product is unused, undamaged, and in its original packaging. Custom-made or personalized items are not eligible for return unless they arrive defective or damaged.

2. Process for Returns

To initiate a return, please contact our customer service team at info@nexoni.site or call 865-465-0662 to request a return authorization number. Once you receive the authorization, you will be given instructions on how to return the item.

3. Refunds

Refunds will be issued in the original form of payment once the returned item is received and inspected. The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Exchange

If you wish to exchange an item for a different size or color, you may do so by following the return process and placing a new order for the desired product.

5. Non-Returnable Items

Items that cannot be returned include clearance products, gift cards, and downloadable products.